Welcome to Shoezy Shop’s FAQ page! We’re here to help answer your questions about our stylish and comfortable footwear, shipping policies, returns, and more. If you don’t find what you’re looking for, please reach out to our customer care team at [email protected].

About Shoezy Shop

What kind of products does Shoezy Shop offer?
We specialize in fashionable yet comfortable footwear for every occasion, including sneakers, oxfords, loafers, sandals, heels, flats, and boots. We also offer complementary accessories like handbags, wallets, and backpacks to complete your look.
Who is Shoezy Shop’s target customer?
Our products are designed for fashion-conscious individuals who value both style and comfort. Whether you’re looking for professional office wear, weekend casuals, or athletic shoes, we cater to diverse tastes with our quality footwear selection.
What makes Shoezy Shop different?
We combine trend-forward designs with exceptional comfort, offering global shipping with multiple delivery options. Our commitment to customer satisfaction is reflected in our 15-day return policy and happiness guarantee.

Product Questions

How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring your feet and comparing with our size guide before ordering.
Are your shoes comfortable for all-day wear?
Absolutely! Comfort is at the core of our design philosophy. Many of our styles feature cushioned insoles, arch support, and flexible materials to keep your feet happy from morning to night.
Do you offer wide-width shoes?
Currently, we offer select styles in wide widths. Please check individual product descriptions for width availability.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
How will I know my order was received?
You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact us at [email protected].

Shipping & Delivery

Where does Shoezy Shop ship?
We ship worldwide from our Colorado headquarters, excluding some remote areas in Asia. During checkout, you’ll be able to confirm if we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 days)
– Free Shipping: Available for orders over $50 via EMS, arriving within 15-25 business days after processing
How can I track my order?
Once your order ships, we’ll email you tracking information. You can follow your package every step of the way with real-time updates from our carrier partners.
Why is my order taking longer than expected?
Delivery times may occasionally extend due to customs processing, weather conditions, or carrier delays. If your order is significantly delayed, please contact us for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unworn, in original condition with all tags attached, and in the original packaging.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns and ask customers to place a new order for the desired size or style. This ensures you receive your correct items as quickly as possible.

Customer Service

How can I contact Shoezy Shop?
Our customer care team is happy to help! Email us at [email protected] for any questions or concerns.
What are your customer service hours?
We’re available Monday through Friday, 9am-5pm Mountain Time. We strive to respond to all inquiries within 24 hours.

At Shoezy Shop, we don’t just deliver shoes—we deliver confidence, comfort, and style right to your doorstep. Happy stepping!