Shipping Policy

At Shoezy Shop, we’re committed to making your shopping experience as smooth as possible. Whether you’re looking for the perfect pair of heels, comfortable sneakers, or stylish handbags, we want you to love your purchase. If for any reason you don’t, our straightforward shipping and returns policy has you covered.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Please note: We currently do not ship to some Asian countries and certain remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Items must be unused and in their original condition
• All original packaging, tags, and labels must be attached
• Shoes must show no signs of wear (please try them on clean surfaces)

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

• Socks
• Shoe care products
• Items marked as “final sale”
• Custom or personalized items

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact us within 15 days of receiving your order at [email protected] with your return/exchange request
2. Complete the Return/Exchange Request Form (template provided below)
3. Wait for approval – we’ll email you a Return Merchandise Authorization (RMA) number within 2 business days
4. Package your items securely in the original packaging if possible
5. Ship your return to the address provided with your RMA

Shipping Your Return

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Address:
Shoezy Shop Returns
17020 West 64th Dr
Arvada, CO 80007
United States

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival):

• We will process your refund to the original payment method
• Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
• You will receive an email confirmation when your refund has been processed

Exchanges

For exchanges:

• We’ll ship your replacement item once we receive your return
• If the replacement item costs more, you’ll need to pay the difference
• If it costs less, we’ll refund the difference
• Exchanges are subject to product availability

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange for a replacement or refund and cover return shipping costs

Questions?

Our friendly customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping at Shoezy Shop – where fashion meets comfort in every step!