Term and Conditions

By accessing this website and placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. General Information

Shoezy Shop is an online retailer specializing in stylish footwear and accessories including backpacks, bags, boots, clogs, flats, handbags, heels, loafers, oxfords, sandals, sneakers, athletic shoes, and wallets.

Company Information:
Shoezy Shop
17020 West 64th Dr, Arvada, CO 80007, United States
Customer Service Email: [email protected]

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registration, you’ll need to create an account to make purchases. You agree to:

• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account use

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or mine data
• Misrepresent your identity or provide false information
• Interfere with other users’ enjoyment of the site

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of all products. However:

• Colors may vary slightly due to monitor settings
• All measurements are approximate
• We reserve the right to update product information without notice

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Cancel the item and refund the amount, or
• Offer a comparable alternative product

4. Order and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Order acceptance occurs when we:

• Send an order confirmation email, and
• Process payment successfully

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

5.2 Shipping Methods

We offer two shipping options:

1. Standard Shipping – $12.95
   Carrier: DHL or FedEx
   Delivery time: 10-15 business days after shipment
   Includes tracking information
2. Free Shipping
   Available for orders over $50
   Carrier: EMS
   Delivery time: 15-25 business days after shipment
   Includes tracking information

5.3 Shipping Restrictions

We currently do not ship to some Asian countries and certain remote areas. Delivery times may vary depending on your location and customs processing.

5.4 Delivery Issues

If your package appears lost or damaged in transit:

• Contact the carrier first using your tracking number
• If unresolved, contact our customer service within 7 days of expected delivery

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused and in original condition
• All original packaging, tags, and labels must be attached
• Shoes must show no signs of wear (try them on clean surfaces)

6.2 Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

• Socks
• Shoe care products
• Items marked as “final sale”
• Custom or personalized items

6.3 Return Process

1. Contact us within 15 days at [email protected]
2. Complete the Return/Exchange Request Form
3. Wait for approval and RMA number (within 2 business days)
4. Ship items securely to: Shoezy Shop Returns, 17020 West 64th Dr, Arvada, CO 80007, United States

6.4 Refunds

Once your return is received and inspected (within 3-5 business days):

• We will process your refund to the original payment method
• Credit card/PayPal refunds typically appear within 5-10 business days
• You will receive an email confirmation

You are responsible for return shipping costs unless the return is due to our error.

6.5 Exchanges

For exchanges:

• We’ll ship your replacement once we receive your return
• Price differences will be adjusted (you’ll pay more or receive a refund for less)
• Exchanges are subject to product availability

6.6 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange replacement or refund and cover return shipping

7. Intellectual Property

All content on this website (images, text, logos, designs) is the property of Shoezy Shop or its content suppliers and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without prior written consent
• Use our products to create derivative works for commercial purposes

8. Liability Limitations

8.1 Product Use

Shoezy Shop is not liable for:

• Any injury resulting from product use
• Improper care or use contrary to product instructions
• Any consequential or incidental damages from product use

8.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability due to technical issues
• Any losses resulting from website use
• Content accuracy of third-party links

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms shall be governed by the laws of the State of Colorado, United States, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
We aim to respond within 1-2 business days.

Thank you for choosing Shoezy Shop – where fashion meets comfort in every step!